Video Playback Issues

Hi, again. I cleared the cache, deleted the browser history, and shut down the browser, then restarted the machine. Going back to the site, it logged me in automatically (so must have seen my cookies?), and I was successfully able to watch a full (short) lesson with zero problems. A very good lesson. :wink:

I should add that when I came to the community portion of the site after that, I had to log in again (which never happened before), so basically it seems there are some odd, but not too serious site problems it seems.

Just thought it best to let you all know, in case others are having such problems.

Looking forward to smooth sailing from here…

Scott

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Thank you Scott.

This is a brilliant walk through.

I will add this thread to the welcome email for new students, so that if they do run into issues, they can get the solution here.

One of the issues we have, is that our video player has many custom features:

  • slow down controls
  • a/b loop
  • lesson chaptering

Hardware providers such as Apple & Microsoft run frequent updates on their hardware which can sometimes cause issues with these features, which then affects the playback.

Often, following the steps you outline (log out >> clear cache >> restart machine >> log back into PIanoGroove) will fix these issues.

I would estimate that 95% of the time, the issues can be fixed by following the steps you above, and/or trying a new browser.

As you say YouTube doesn’t have this issue (although we’re not quite that big yet :grin:) but neither do any other of the big publishers. So it’s certainly possible.

A lot of work goes into the design and creation of every PianoGroove lessons page, (and the tutorials ! ) and so I feel the frustration of students when it doesn’t work correctly.

I will fix this and let you all know how I’m getting on with it :sunglasses:

Hayden…I do not see the speed option on Stardust. Can you set it up?

Thanks!

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Hey Celia :wave:

Yes that has been fixed - speed buttons and control bar are now visible.

Thanks for letting me know!

Thank you so much Hayden!

Hi Hayden

I noticed recently when using the iPad that in landscape mode the video presentation remains the same as in portrait, whereas previously in landscape it took up a larger proportion of the screen. I see there have been a few changes recently on the site and wonder it this was somehow effected?

Cheers

Paul

Thanks for letting me know Paul - I have forwarded to the tech guys to investigate.

Yes there have been some recent updates on the site which may be the cause. I’m looking into it now and will get it resolved asap. Cheers!

Hi Paul,

Please can you check again and let me know if the issue is fixed?

It should have returned to normal now.

Cheers,
Hayden

Hi Hayden

Working again…thanks!

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When I want to back up a lesson section even using the (@10), my program begins to spin and locks up. Once in a while I can back it up but if I try it more than once it generally will get stuck in a reload window. Even the refresh button does not resolve the problem.

Is there something I need to do to back up the lesson so that it does not go into this freeze factor?

I use a Mac and have sufficient internet speed (most of the time).

Thank you for any recommendations.
NGM

Hey!

I was attempting to watch a lesson today but for some reason the audio button under the video playback won’t let me enable the sound. I noticed this has been happening on both the seminars and the lessons (Zoom classrooms work fine but that’s because they don’t have the audio disabled by default). I tried closing and reopening the browser, restarting my device (mobile phone), and clearing the browser cache but the issue persists. This only started happening today as yesterday I was watching videos with zero issues. Wondering if there an issue with the website or if I need to troubleshoot further. Any help or info is appreciated. Thank you! :slightly_smiling_face:

Edit: Disregard. it’s working again :grin:

Hey!

I was attempting to watch a lesson today but for some reason the audio button under the video playback won’t let me enable the sound. I noticed this has been happening on both the seminars and the lessons (Zoom classrooms work fine but that’s because they don’t have the audio disabled by default). I tried closing and reopening the browser, restarting my device (mobile phone), and clearing the browser cache but the issue persists. This only started happening today as yesterday I was watching videos with zero issues. Wondering if there an issue with the website or if I need to troubleshoot further. Any help or info is appreciated. Thank you! :slightly_smiling_face:

Edit: Disregard. it’s working again :grin:

Thanks for letting me know about this @jose2 - there have been a few recent updates on the video player which will have resolved the bugs.

The chapter labels have also been added into the video progress bar on both lesson and seminar pages, see the screenshots below.

Currently the lesson pages are just showing 5 and not 6 chapters, but this will be fixed today.

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Thank you. Appreciate for the prompt response.

Hi @noreen - I have sent you an email to investigate this further. Cheers, Hayden

days of wine and roses, embraceable you, when I fall in love, just friends,
the ab loop is not showing. I checked a few other lessons, and the AB loop does show and work.

I started a couple days ago.

Thanks for letting me know about this @ben

We recently changed the video hosting and storage, and it seems the A/B option was disabled on some videos.

This is now fixed on the lessons you mention - links below.

If you spot this on any other tutorials just let me know and I will fix it. :sunglasses:

Hi @Hayden

It seems the Jazz standards here: Arranging For Solo Jazz Piano | PianoGroove.com (except Pure Imagination) are missing the AB feature

Thanks for letting me know about this John - it has now been fixed.

We recently changed the video hosting and the A/B loop and speed controls were not carried over to around 210 videos. The developer has now fixed this across the whole site.

Enjoy the lessons!

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Hi, not sure if it’s just me but I’m trying to catch up on some of Tuomo’s classrooms in archives, solo piano, improvisation, voicings and the lesson recordings are coming up with ‘video does not exist’. Any suggestions? Thanks

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